Help center
Support
Policies, product technology guides, and companion-app troubleshooting—aligned with bpdoctormed.com.
Contact
Email help@bpdoctorwatch.com or see Contact us. Support hours: Monday–Saturday, 8:00 a.m.–8:00 p.m.
Technology
How BP Doctor features work—sleep, heart rate, care, and more.
- Daily health recordsTrack daily vitals with a BP Doctor smartwatch—BP, SpO₂, sleep, steps, and trends in one companion app.Read more →
- Health metricsSee blood pressure, SpO₂, temperature variation, breathing rate, and more in one health metrics view on BP Doctor wearables.Read more →
- Heart rateContinuous wrist-based heart rate on BP Doctor smartwatches—how optical PPG works and what it helps you understand.Read more →
- SleepSleep stages, sleep score, silent alarms, and bedtime tools on BP Doctor smartwatches.Read more →
- Exercise zoneActive Zone Minutes, heart-rate zones, and sport modes on BP Doctor Med wearables.Read more →
- CareFamily care features in the BP Doctor app—share vitals with trusted contacts for remote wellness check-ins.Read more →
App help
Pairing, permissions, notifications, and everyday watch use.
- App registrationWhy the BP Doctor companion app asks for basic profile information and how your data is handled.Read more →
- Connection issuesTroubleshoot Bluetooth pairing between your BP Doctor watch and the companion app.Read more →
- Searching & permissionsFix “device not found” errors—Bluetooth, location permission, and iOS Control Center tips.Read more →
- Message notificationsSet up call, SMS, and app alerts on your BP Doctor watch—permissions and Do Not Disturb.Read more →
- Using your watchPower on, waterproof rating, wrist side, permissions, battery tips, and common BP Doctor watch questions.Read more →
General
- About usWho we are, product focus, quality promise, and company information.Read more →
- Contact usCustomer service email, hours, and how to reach us for orders and policies.Read more →
- FAQHow BP Doctor cuff watches work, accuracy, wear, charging, and everyday use.Read more →
- Track your orderUse your carrier tracking ID and see typical delivery windows by region and shipping method.Read more →
Legal
- Privacy policyHow we collect, use, and share personal information when you browse or purchase on this site.Read more →
- Refund policy30-day returns, eligibility, exchanges, refunds, and freight responsibilities.Read more →
- Shipping policyHandling time, standard and express delivery, VAT for the EU, and damaged shipments.Read more →
- Terms of serviceStore terms, billing, third-party tools, liability limits, and governing law.Read more →
- Intellectual propertyTrademarks, copyrights, and how to report infringement.Read more →