App help · Educational content aligned with bpdoctormed.com. Not medical advice.
Cannot find the device
- Confirm the watch has power; charge for at least ten minutes if the battery is low.
- Keep the phone within a few feet during the first pairing.
- If another phone already owns the connection, disable Bluetooth on that phone or unpair before pairing anew—one band pairs to one phone at a time.
Confirm connection status
On the watch home screen, a Bluetooth icon usually shows connected vs idle. Gray often means not linked.
Restart steps
- Toggle phone Bluetooth off and on, then search again in the app.
- Restart the watch (power off and on).
- Move away from crowded Bluetooth environments if many devices interfere.
- Restart the phone and reopen the app if pairing still fails.
Automatic reconnect
After the first successful link, the app typically reconnects within about 5–10 seconds when opened. Auto-connect may fail if phone Bluetooth is off, app permissions are denied, watch battery is critically low, or the phone is low on memory—repeat the manual pairing flow.